FAQs
Frequently Asked Questions
Welcome to Body By Essence! We’re here to make your shopping experience simple, comfortable, and enjoyable. Find answers to our most common questions below.
1. What products does Body By Essence sell?
We offer shapewear, waist trainers, BBL recovery essentials, post-surgery compression garments, body-enhancement products, activewear, and feminine lingerie, including our Essence After Dark collection.
2. What is your return policy?
We accept return requests within 14 days of delivery for eligible items. Certain products may be excluded for hygiene or other reasons. Please review our Refund Policy for complete eligibility requirements, conditions, and return instructions before sending an item back.
3. How long does shipping take?
Shipping times depend on your location, the product ordered, and the shipping method. Processing and delivery estimates can vary. Please review our Shipping Policy for current information. Delivery dates are estimates and are not guaranteed.
4. Do you provide tracking information?
Tracking information is provided when available after your order has shipped. You can use your tracking details to follow your package’s journey.
5. How do I choose the correct size?
Please review the size guide and measurements provided on the product page before placing your order. Sizing may vary between brands and styles.
6. Can I cancel or change my order?
Contact us as soon as possible if you need to request a cancellation or change. Once your order has been processed or shipped, changes may no longer be possible.
7. What if my order arrives damaged or incorrect?
Please contact us promptly through our Contact Us page with your order number, a description of the problem, and clear photographs when applicable. Our team will review the issue and advise you on the next steps.
8. What payment methods do you accept?
Available payment methods are displayed securely at checkout. Payment options may vary depending on your location.
9. Are your shapewear and body-enhancement products suitable for everyone?
Fit, comfort, and suitability depend on the individual and the product. For post-surgical recovery garments, always follow your surgeon’s recommendations regarding compression, sizing, and when to begin wearing a garment.
10. How can I contact Body By Essence?
Visit our Contact Us page for assistance with product questions, sizing, orders, returns, or other concerns. Please include your order number when contacting us about an existing purchase.
Thank you for shopping with Body By Essence — where confidence meets style.
