Shipping policy

At Body By Essence™, we work hard to ensure your order arrives safely, quickly, and with premium care. Please review our shipping guidelines below.





1. Processing Time



All orders are processed within 1–3 business days (Monday–Friday).

During high-volume periods or new product drops, processing may take 1–5 business days.


You will receive a confirmation email as soon as your order is processed and shipped.





2. Shipping Timeframes




United States



  • Standard Shipping: 5–12 business days
  • Express Shipping (if available): 3–7 business days




United Kingdom / Canada / Australia / Germany



  • Standard International Shipping: 7–15 business days
  • Express International Shipping: 5–10 business days




Caribbean (including The Bahamas)



  • Standard Shipping: 7–14 business days
  • Express Shipping: 5–10 business days



Delivery times may vary due to customs delays, weather, holidays, or carrier issues outside our control.





3. Tracking Your Order



Once your order ships, you will receive a tracking number via email or SMS.

Please allow 24–48 hours for tracking updates to appear in the system.


If tracking shows “Label Created,” the package is with the carrier but not yet scanned.





4. Shipping Rates



Shipping costs are calculated at checkout based on:


  • Your location
  • Shipping method selected
  • Weight and size of your items



We occasionally offer Free Shipping promotions on select products or order totals.





5. Customs, Duties & Taxes (International Orders)



International packages may incur additional fees such as customs duties, import taxes, or handling charges.


  • These fees are not included in your order total
  • They are the customer’s responsibility
  • Customs policies vary by country, so please check with your local office for details



Body By Essence™ is not responsible for delays caused by customs inspections.





6. Wrong Address Disclaimer



Please double-check your shipping address.

If an order is placed with an incorrect or incomplete address:


  • We are not responsible for lost/undelivered packages
  • Customer will be responsible for re-shipping fees



If you notice an error before shipping, email us immediately at:

📩 bodybyessence@bodybyessence.store





7. Lost or Missing Packages



If tracking shows “Delivered” but you did not receive your package:


Please check:


  • Your mailbox
  • Front desk/office
  • Neighbors
  • Family members
  • Delivery photo (if available)



If still missing, contact the carrier first, then email us.

We will assist you with a carrier investigation, but Body By Essence™ is not responsible for carrier errors or stolen packages.





8. Pre-Orders & Special Items



If an item is labeled Pre-Order, shipping times will be displayed on the product page.

Your order will ship once the item becomes available.


If you purchase a pre-order item with in-stock items, they may ship separately.





9. Shipping During Sales & Holiday Seasons



During busy periods (Black Friday, Christmas, summer sales, etc.), please allow additional processing and transit time.

 

We always ship as quickly as possible, but carriers may experience delays.


 

10. Contact Us



For any shipping questions or concerns, contact us at:


📩 bodybyessence@bodybyessence.store

📌 We respond within 24–48 hours (Mon–Fri).